Revised Date: January 2025

This Privacy Policy applies to Sync Game. Please read this Privacy Policy carefully and keep in mind that our practices and the data we collect may vary depending on how you use the Services. The Services are also subject to any additional terms and policies included in our Services. This Privacy Policy supplements the privacy disclosure provided with your software product and the privacy disclosure provided by your platform manufacturer.

This Privacy Policy explains our data practices for the products, services, and websites (collectively, the “Services”) we offer to consumers.

1. Categories of Information Collected

The types of information we collect depend on how you use the Services. Typically, we collect the following information:

Identifiers/Contact Information: Name, username, gamertag, email address, phone number, unique ID, mobile device ID, platform ID, gaming service ID, advertising ID (IDFA, Android ID), and IP address

Internet/electronic activity: Web/app browsing and gaming information related to the Services; information about your online interactions with the Services or our ads; and details about the games and platforms you use and other information related to installed apps

Device and Usage Data: device type, software and hardware details, language settings, browser type and version, operating system, and information about how users use and interact with the Services (e.g., content viewed, pages visited, clicks, scrolling)

Profile Inferences: Inferences based on your information and web activity to help create a personalized profile so that we can identify goods and services that may be of interest

2. How we use information and our legal bases

We use Sync Game in the following ways, based on various legal bases. Information collected during:

Business Purposes: To provide services and support; to improve the Services and our business; to develop new products and services; to enhance your experience on the Services; to protect the security of our users, employees, facilities and services; and to conduct internal marketing and demographic research

Business Purposes: to market and promote our and our business partners’ products and services; to send you promotional materials; and to administer promotional activities or events

We also use your information as permitted by law.

We use the information we collect for our business purposes, including:

Provide the Services

Provide technical and other support

Review the use and operation of the Services, develop new products or services, and conduct analysis to enhance or improve our software, content, marketing, support and services

Conduct internal marketing and demographic research

Resolve service issues or other business needs

Protect the security or integrity of the Services, users and our business, such as to prevent and protect against violations of our terms and policies, including combating fraud, piracy, cheating, tampering, unauthorized transactions, claims and other liabilities, and managing risk exposure

3. Sources of Information We Collect

The way we obtain information depends on how you use the Services. For example, we collect information:

You provide us information directly, such as when you contact us for support or other purposes, subscribe to marketing and communications; post comments on our message boards, forums, chat rooms, feeds, websites, or other services.

Automatically, including through cookies and similar tracking technologies. We may use cookies, web beacons, pixel tags, Flash cookies, Internet log files, software development kits, and similar tracking technologies to improve and maintain the functionality of our Services; enhance security and fraud prevention; and provide you with targeted advertising. Our systems may not respond to "Do Not Track" requests or headers from some or all browsers.

From third parties, such as advertising networks, business partners, third-party information providers, and other participants. We receive information from third parties to update the information we collect about you. We may receive information from public databases, platform manufacturers, analytics providers, game developers, and other business partners, and Sync Game group companies involved in providing the Services to you, including demographic information and information about your interests. We may collect publicly available information, including information collected from social media, to protect our users, employees, facilities, and services, and to assist with investigations. We also receive information from other individuals who use our Services. This may include information about you if you are mentioned in a review on the Services or if an individual sends us a direct message.

4. Data Retention

We will retain your information for as long as necessary to provide you with services, comply with our legal obligations, or exercise, defend or establish our rights.

5. Data Security

We follow generally accepted industry standards and implement appropriate safeguards to help protect the security, integrity and privacy of the information we collect about you. These safeguards are designed to protect against accidental or unlawful destruction, loss, misuse, alteration and unauthorized disclosure or access of the information under our control. However, no system is 100% secure and we cannot guarantee our safeguards.

6. Children's Privacy

In general, we target our Services to a general audience and do not knowingly collect personal information from children under the age of 13 (or older if applicable law provides different protections). We may direct certain Services to audiences of all ages, including children. For these services, we may restrict anyone from collecting personal information on the services, apply age restrictions that allow children to use the services, restrict the collection of children's personal information on the services, or obtain parental permission to collect children's personal information. If we discover that a child has provided personal information without parental permission, we will delete the information immediately. We encourage parents to guide their children to never reveal their real name, address or phone number without permission when using the Internet.

7. Changes to Privacy Policy

We reserve the right to change this Privacy Policy. Please check back from time to time to review these changes. If we make material changes to this Privacy Policy, we will provide you with appropriate notice and, where appropriate, additional choices regarding such changes. Your continued use of the services constitutes your acceptance of these changes, as permitted by applicable law.

8. Contact Us

If you have any questions about this Privacy Policy, you may contact us or our Data Protection Officer by mail at the address below. Please indicate your location in your message. You also have the right to complain to a privacy agency. You may also contact us by email at [email protected].